Stair Parts On Demand

Toll Free 1-800-440-3798

FREQUENTLY   ASKED   QUESTIONS

Orders are processed within 24 hours after payment is received.
You should receive your order in 3 to 5 days.

No. Order one or order a hundred.

It depends on the weight. We will quote the shipping when you place your order.

Note: Sorry, but common carriers or LTL (less than truck load) 
shippers now charge $50 to deliver into residential
neighborhoods. NJ and NY is $75. We have to add this
charge to your bill for this service.

We ship UPS for fittings, newels and balusters per
UPS size and weight limit restrictions.
Larger orders ship common carrier Old Dominion Freight.

Yes, but all carriers require someone to accept delivery and sign a receipt.
This also adds $50.00 to the freight charges.
(It's for your protection)
We would suggest shipping to your office or warehouse.

Yes, and we will give you 85% credit if still in original boxes and freight is to be pre-paid.
Note: Custom or non-standard items cannot be returned or exchanged once order is
in process.

Then, deduct 50% and freight is to be pre-paid.
No returns on damaged items. All items will be inspected before credits are issued.

We take credit card, company check, personal check or certified funds
 before processing your order.

No C.O.D.'s.

Yes, we'd be happy to discuss your needs with you.
Call 1-800-440-3798

To receive our 27 page catalog just call and ask for one.
We have a catalog on disk if you prefer. Just ask.

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