Stair
Parts On Demand
Toll Free
1-800-440-3798
FREQUENTLY
ASKED QUESTIONS
| How long will it take to receive my order? |
Orders are processed within 24
hours after payment is received.
You should receive your order in 3 to 5 days.
| Is there a minimum parts order? |
No. Order one or order a hundred.
| How much will the shipping cost be on my order? |
It depends on the weight. We will quote the shipping when you place your order.
Note: Sorry, but common carriers or LTL (less than truck load)
shippers now charge $50 to deliver into residential
neighborhoods. NJ and NY is $75. We have to add this
charge to your bill for this service.
| How is the product shipped? |
We ship UPS for fittings, newels and balusters per
UPS size and weight limit
restrictions.
Larger orders ship common carrier Old Dominion Freight.
| Can we ship to the job site address? |
Yes, but all carriers require someone to accept delivery and sign a receipt.
This also adds $50.00 to the freight charges.
(It's for your protection)
We would suggest shipping to your office or warehouse.
| Can we return items? |
Yes, and we will give you 85% credit if still in original boxes and freight is
to be pre-paid.
Note: Custom or non-standard items cannot be returned or exchanged once
order is
in process.
| What if we don't have the original boxes? |
Then, deduct 50% and freight is to
be pre-paid.
No returns on damaged items. All items will
be inspected before credits are issued.
| How do we pay for our order? |
We take credit card, company check, personal
check or certified funds
before
processing your order.
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No C.O.D.'s.
| Can I talk to someone? |
Yes, we'd be happy to discuss your
needs with you.
Call 1-800-440-3798
| How do we get a complete listing of all your stair parts? |
To receive our 27 page catalog
just call and ask for one.
We have a catalog on disk if you prefer. Just ask.
| Product Listing Links | |
|
EasAlign
System by Crown Heritage |
|
| Newel Posts | |
| Metal Balusters | |
| Box Newels | |
| Rosettes, Brackets | |
| Treads | Starting Steps |